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Evidence Guide: MSL933002 - Contribute to the achievement of quality objectives

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSL933002 - Contribute to the achievement of quality objectives

What evidence can you provide to prove your understanding of each of the following citeria?

Apply quality control procedures

  1. Record data for quality control purposes
  2. Recognise and report non-conformances in keeping with job role and quality procedures
Record data for quality control purposes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and report non-conformances in keeping with job role and quality procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to quality improvements

  1. Review own work practices for opportunities to continuously improve performance
  2. Identify and report opportunities for improvements in procedures, processes and equipment in work area
Review own work practices for opportunities to continuously improve performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report opportunities for improvements in procedures, processes and equipment in work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain commitment to workplace quality standards in own work

  1. Maintain an objective of 'right first time'
  2. Conduct work in accordance with sustainability work practices
  3. Minimise waste and rework in accordance with workplace guidelines
  4. Demonstrate 'job ownership' for whole tasks through a commitment to finish and follow-up
  5. Ensure that personal actions conform with the code of ethics relevant to the workplace
Maintain an objective of 'right first time'

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct work in accordance with sustainability work practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise waste and rework in accordance with workplace guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate 'job ownership' for whole tasks through a commitment to finish and follow-up

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that personal actions conform with the code of ethics relevant to the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in maintaining customer relationships

  1. Demonstrate an understanding of the business goals, products and services of the workplace when dealing with customers in relation to own function
  2. Communicate appropriately with customers in keeping with knowledge and authority limitations and quality requirements
Demonstrate an understanding of the business goals, products and services of the workplace when dealing with customers in relation to own function

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate appropriately with customers in keeping with knowledge and authority limitations and quality requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update knowledge and skills as required

  1. Recognise own strengths and limitations and take advantage of opportunities for skill development
Recognise own strengths and limitations and take advantage of opportunities for skill development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply quality control procedures

1.1

Record data for quality control purposes

1.2

Recognise and report non-conformances in keeping with job role and quality procedures

2

Contribute to quality improvements

2.1

Review own work practices for opportunities to continuously improve performance

2.2

Identify and report opportunities for improvements in procedures, processes and equipment in work area

3

Maintain commitment to workplace quality standards in own work

3.1

Maintain an objective of 'right first time'

3.2

Conduct work in accordance with sustainability work practices

3.3

Minimise waste and rework in accordance with workplace guidelines

3.4

Demonstrate 'job ownership' for whole tasks through a commitment to finish and follow-up

3.5

Ensure that personal actions conform with the code of ethics relevant to the workplace

4

Assist in maintaining customer relationships

4.1

Demonstrate an understanding of the business goals, products and services of the workplace when dealing with customers in relation to own function

4.2

Communicate appropriately with customers in keeping with knowledge and authority limitations and quality requirements

5

Update knowledge and skills as required

5.1

Recognise own strengths and limitations and take advantage of opportunities for skill development

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply quality control procedures

1.1

Record data for quality control purposes

1.2

Recognise and report non-conformances in keeping with job role and quality procedures

2

Contribute to quality improvements

2.1

Review own work practices for opportunities to continuously improve performance

2.2

Identify and report opportunities for improvements in procedures, processes and equipment in work area

3

Maintain commitment to workplace quality standards in own work

3.1

Maintain an objective of 'right first time'

3.2

Conduct work in accordance with sustainability work practices

3.3

Minimise waste and rework in accordance with workplace guidelines

3.4

Demonstrate 'job ownership' for whole tasks through a commitment to finish and follow-up

3.5

Ensure that personal actions conform with the code of ethics relevant to the workplace

4

Assist in maintaining customer relationships

4.1

Demonstrate an understanding of the business goals, products and services of the workplace when dealing with customers in relation to own function

4.2

Communicate appropriately with customers in keeping with knowledge and authority limitations and quality requirements

5

Update knowledge and skills as required

5.1

Recognise own strengths and limitations and take advantage of opportunities for skill development

Evidence of competence in this unit must satisfy all of the requirements of the elements and performance criteria, and include demonstration of:

applying workplace quality control principles and procedures to laboratory/field work

contributing to improvements in productivity and quality through teamwork and commitment to personal work standards

maintaining personal commitment and compliance to quality objectives

providing quality products and services to customers consistent with the job role

resolving simple customer inquiries

minimising waste and rework.

Must provide evidence that demonstrates knowledge of:

quality requirements of the candidate's job role and functions

workplace procedures associated with the candidate's routine technical duties

layout of the workplace, divisions and laboratory

lines of communication

organisational structure of the workplace

products and services provided by the workplace

role of laboratory services to the workplace and customers

scheduling of tests and procedures to meet customer requirements

role of internal and external audits

recording, reporting and document control requirements

continuous improvement and waste minimisation principles

work health and safety (WHS) and environment requirements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Standards, codes, procedures and/or workplace requirements

Standards, codes, procedures and/or workplace requirements include the latest version of one or more of:

Australian and international standards covering the requirements for the competence of testing and calibration laboratories, and quality management

National Association of Testing Authorities (NATA) accreditation program requirements

national measurement regulations and guidelines

specific codes, guidelines, procedures and methods, such as Australia New Zealand Food Standards (ANZFS) Code, Australian code of good manufacturing practice for medicinal products (GMP), and principles of good laboratory practice (GLP)

workplace documents, such as standard operating procedures (SOPs), quality and equipment manuals, calibration and maintenance schedules, material safety data sheets (MSDS) and safety procedures, material, production and product specifications, production and laboratory schedules, workplace recording and reporting procedures, waste minimisation and safe disposal procedures

customer specific requirements/standards

Quality control procedures

Quality control procedures include one or more of:

standards imposed by regulatory and licensing bodies

workplace quality procedures

working to a customer brief and associated quality procedures

checklists to monitor job progress against agreed time, costs and quality standards

the use of hold points to evaluate conformance

the use of inspection and test plans to check compliance

Sustainable work practices

Sustainable work practices include, but not limited to, one or more of:

examining work practices that use excessive electricity

switching off equipment when not in use

regularly cleaning filters

insulating rooms and buildings to reduce energy use

recycling and reusing materials wherever practicable

minimising process waste

Reporting

Reporting involves one or more of:

verbal responses

data entry into laboratory information management system (LIMS) or workplace databases

brief written reports using workplace proformas

Quality improvement opportunities

Quality improvement opportunities that relate to the work of laboratory assistants include one or more of:

improved methods for sampling, testing and recording data

improved hygiene and sanitation procedures

minimisation of waste and rework

improved laboratory layout and work flow

Work health and safety (WHS) and environmental management requirements

WHS and environmental management requirements include:

· complying with WHS and environmental management requirements at all times, which may be imposed through state/territory or federal legislation. These requirements must not be compromised at any time

· applying standard precautions relating to the potentially hazardous nature of samples

accessing and applying current industry understanding of infection control issued by the National Health and Medical Research Council (NHMRC) and State and Territory Departments of Health, where relevant